Refund Policy
Last updated: January 2026
Overview
SYNOVRIA is committed to a fair experience for both clients and experts. This policy explains when refunds are available, how cancellations are handled, and how long refunds take to process.
Eligibility for Refunds
You are eligible for a refund when a session is cancelled within the timeframe described below, when the expert does not attend the scheduled session, when a technical issue on our side prevents the consultation from taking place, or when a duplicate payment has been captured.
Cancellation Policy
Cancellations made more than 24 hours before the scheduled start time receive a full refund to the original payment method. Cancellations made less than 24 hours before the session are generally non-refundable, as the expert has reserved that time exclusively for you.
Consultant No-Show
If the expert does not join the session within 10 minutes of the scheduled start time, you are entitled to a full refund or the option to reschedule the consultation free of charge.
Client No-Show
If the client does not join the scheduled session and has not cancelled at least 24 hours in advance, no refund will be issued and the session will be marked as completed.
Technical Issues
If a verified technical issue with the SYNOVRIA platform prevents the session from taking place, we will issue a full refund or offer a complimentary rescheduling. Please contact support with the session ID within 48 hours of the incident.
Duplicate Payments
If you are charged more than once for the same booking, contact us and we will refund the duplicate transaction as soon as it is confirmed with our payment provider.
Refund Processing Time
Approved refunds are returned to the original payment method. Processing usually takes 5–10 business days depending on your bank or card issuer.
Contact Support
For any refund question, email support@synovria.io or visit our contact page. Include your booking ID so we can process the request faster.