How can we help?
Search the knowledge base or browse by category. Still stuck? Our team replies within one business day.
Bookings
Scheduling, rescheduling, and joining sessions.
How do I book a consultation?+
Browse experts, open a profile, pick an available time slot, and confirm the booking with payment. You'll receive a confirmation email with the video link.
Can I reschedule a session?+
Yes. Open the booking in your dashboard and choose Reschedule at least 24 hours before the start time to avoid cancellation fees.
Where do I join the session?+
Sessions run inside SYNOVRIA. The Join button appears on your dashboard and in your confirmation email 10 minutes before start time.
Payments
Accepted methods, invoices, and receipts.
Which payment methods do you accept?+
We accept major credit and debit cards through our regulated payment provider. Additional methods are rolled out by region.
Where can I find my receipt?+
Every booking generates a receipt available in your dashboard under Billing. Receipts are also emailed automatically.
Is my payment information stored?+
SYNOVRIA never stores full card numbers. Payment credentials are handled by our PCI-compliant provider.
Refunds
Cancellations and how refunds are processed.
Am I eligible for a refund?+
See the full rules on our Refund Policy page. Cancellations more than 24 hours in advance are fully refundable.
How long do refunds take?+
Approved refunds are returned to the original payment method within 5–10 business days depending on your bank.
The expert didn't show up. What now?+
You are entitled to a full refund or free rescheduling. Contact support with your booking ID.
Experts
Becoming an expert, payouts, and reviews.
How do I become an expert on SYNOVRIA?+
Apply through Become an Expert. Our team reviews credentials, portfolio, and a short interview before activation.
When do I get paid?+
Payouts run on a weekly cycle after each completed session, once the standard clearing period has passed.
How are reviews collected?+
Clients are invited to leave a review after every completed session. Reviews are moderated for authenticity.
Account
Profile, notifications, and closing your account.
How do I update my profile?+
Open Account settings from the top-right menu to edit your name, avatar, timezone, and notification preferences.
How do I reset my password?+
Use the Forgot password link on the sign-in screen. A secure reset link is emailed instantly.
How do I close my account?+
Contact support@synovria.io from your registered email. Your account and personal data are removed within 30 days.
Security
How we protect your data and your sessions.
Is my data encrypted?+
All traffic to SYNOVRIA is encrypted in transit with TLS, and sensitive data is encrypted at rest.
Do you support two-factor authentication?+
Yes. Enable 2FA from Account settings to require a one-time code at sign-in.
How do I report a security issue?+
Email security@synovria.io. We acknowledge reports within one business day.